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Medical Receptionist- Front Desk

Job Summary: The Medical Receptionist is responsible for ensuring a smooth patient flow within the clinic and assisting patients with scheduling and all check-in and check-out processes.

Responsibilities:

  1. Greet and set the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments
  2. Answer the clinic phone line and provide accurate agency and referral information to patients
  3. Facilitate internal communications on multiple platforms to ensure an efficient appointment flow
  4. Maintain and update current information into the clinic EMR; following appointment procedures set by management
  5. Register patients, schedule appointments, and answer patient portal-related inquiries
  6. Collect insurance co-pays and assist patients with insurance related questions
  7. Perform daily reconciliations
  8. Provide all appropriate information to patients in preparation for appointment: patient intake forms, financial obligations and ensure referrals and authorizations are completed in a timely manner
  9. Maintain tidiness of the clinic front lobby and shared space
  10. Follow proper front office opening and closing procedures
  11. Promote effective working relations to facilitate the department’s ability to meet its goals and objectives
  12. Reschedule appointments according to the follow up notes or as requested by the medical team
  13. Perform all duties while following HIPAA regulations: maintain confidentiality of all doctor, staff, and patient information
  14. Keep inventory of clerical supplies and re-orders as necessary
  15. Report safety concerns and patient issues promptly to appropriate staff
  16. Other job-related duties as assigned or requested

Status: Full-time, non-exempt

Schedule: M-F, 8:30am to 5:00pm

Compensation: $20.00-$23.00 per hour, DOE

Benefits: Health insurance, dental insurance, life insurance, 403B retirement matching, paid vacation, holiday, and sick leave.

To Apply: Please email a CV/Resume and cover letter to employment@uafhealth.org

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